The vision: Creating culture from the bottom up

Enso Co-living’s unique approach to community building can be summarized in one word: human-centric. Through tech-enabled communication, events, and on-site management, Enso have enhanced the coliving resident experience with a thriving community ecosystem.

Communication

The Spaceflow app provides residents with the full benefits of the Community module, including access to the Newsfeed for building news, polls, channels, events, and messaging. The Enso on-site teams use the app as a tool to keep open communication with residents and to support their community-building efforts such as their Social, Yoga, Art, and Workout Clubs.

“We operate nearly 700 rooms at full occupancy, but our real success metric is connection. Community-driven strategies only scale when communication is simple, human, and accessible. That’s where technology makes the difference, and where we’re evolving the most,” said José Miguel Calle, COO at Enso Coliving

"...our real success metric is connection. Community-driven strategies only scale when communication is simple, human, and accessible. That’s where technology makes the difference..."

^{José Miguel Calle |COO, Enso Coliving}

Events

On-site teams encourage residents not only to participate in clubs and events but also to organize their own events. Resident involvement and feedback has helped create a culture that’s been built from the bottom up. The success of this strategy is clear, with resident satisfaction reaching 9.6, 100% occupancy across nearly 700 rooms, and a monthly waiting list of thousands of applicants.  

On-site management

Enso have achieved a high app adoption rate of 88% by incentivising community-led events, and also by centralizing all maintenance requests in the Spaceflow app. Spaceflow’s Ticketing module means all tickets are submitted via the resident app, while on-site staff are able to save operational time with the Ticketing dashboard in the Admin Console.

There, staff can stay aligned with the built-in commenting system, update residents on the ticket status, and efficiently assign, categorize, filter, and prioritize tickets. Resident reviews frequently mention the responsiveness and friendliness of Enso staff, while ticketing ratings on average exceed four out of five stars.

Spaceflow has helped to streamline communications between the Enso team and their residents, and to connect residents for a stronger community and culture. One Trust Pilot reviewer summarized it well: “Not just a house, but a community!”