First Impressions Matter: How to Create Exceptional Experiences for Visitors

Liz Windsor

June 11, 2025

PropTech

Learn how Spaceflow creates flexibility and reduces friction for the entire experience for visitors while streamlining operations and saving time for property managers.

The first impression matters

A smooth visitor journey is, perhaps unexpectedly, critical for both tenants and visitors while measurably impacting the success of your property. 

When someone visits your building, you want them to feel welcome and have a positive experience. Traditional visitor management, with its paper sign-in sheets, long waits at reception, or unclear instructions, often falls short, and even building security can suffer. 

Spaceflow transforms those potential pain points to create flexibility and reduce friction for the entire experience for visitors while streamlining operations and saving time for property managers.

A modern welcome: QR codes and custom invitations

Today’s customers demand digital experiences and convenience, which is why we've introduced QR code access for mobile-enabled visitor entry. 

When a tenant invites a visitor, the visitor receives an email with a QR code they can scan to get pre-defined access to the right doors and elevators. This ensures the security of the entire building while providing hassle-free entry.

Plus, email invitations are customizable, so you can include details like Wi-Fi passwords, meeting room directions, or indoor navigation maps to better welcome visitors with a seamless experience.

Centralized control: managing visitors from the admin console

Property managers need tools that automate and streamline to save time. Spaceflow's Visitor Management module simplifies related tasks to where you can invite and manage visitors directly from the Spaceflow Admin Console. Schedule visits, send invitations, and track activity with just a few clicks, providing a clear overview of all visitor traffic.

Even without prior invitations, visitors can easily check in. If a visitor arrives without a known host, the system facilitates lease assignment by the concierge. Concierges are vital for the visitor experience, so we’ve made it easy to invite and manage concierge users within the Admin Console, providing them with the necessary tools and information.

Data-driven insights: tracking trends that matter

To optimize visitor management, you need data. Spaceflow’s new Visitors Dashboard provides insights into key metrics like number of visits, number of unique visitors, and peak hours. 

Beyond these insights, we've refined core functions where Spaceflow tracks key visitor information such as visit status, ensuring everyone stays informed. Visitor status is clearly displayed from invitation to departure.

Creating exceptional experiences

Ultimately, visitor management is about creating positive experiences. Spaceflow’s Visitor Management module transforms your building into a welcoming and efficient space where everyone feels valued.

Ready to see how Spaceflow can transform your building’s visitor management? 

Discover how you can create a seamless and welcoming environment by booking a demo today.