FREQUENTLY ASKED QUESTIONS
Before the launch
What happens after I leave my contact details on the website?
A Spaceflow representative will get in touch with you shortly to schedule an initial consultation. Based on your business requirements, we will then propose a strategy to best meet your needs.
Why should tenant experience be important to me?
If your priority is to minimize vacant space while simultaneously increasing asset value, you know that a tenant-centric mindset and data-driven decision making are key to higher satisfaction and retention, as well as brand awareness.
Spaceflow helps property owners improve the building standard and tenant retention. Having a tenant experience program in place creates a holistic digital customer experience, highly personalized services based on behavioral data about tenants, and community management tools to attract and retain residents.
Spaceflow helps property owners improve the building standard and tenant retention. Having a tenant experience program in place creates a holistic digital customer experience, highly personalized services based on behavioral data about tenants, and community management tools to attract and retain residents.
What do we need to run Spaceflow?
Just a curious mind and a customer-centric mindset! The platform is cloud-based so you only need a computer or phone to access your account. Specific hardware integrations require corresponding technologies.
What languages do you support?
Both the Spaceflow app and Admin Console support 20 languages. You can change the language of the Admin Console anytime. The app language is selected automatically based on the user’s phone language settings. Users are also able to change the language right in the app.
How does Spaceflow actually increase asset value?
Spaceflow streamlines processes and access to building technology for both the user and property management to ensure the best possible experience in buildings.
We help our clients manage the value of their space by providing continuous data insights which enables a more precise decision making process, generating additional revenue from all transactions by transforming your property into a building-as-a-service in which tenants thrive.
We help our clients manage the value of their space by providing continuous data insights which enables a more precise decision making process, generating additional revenue from all transactions by transforming your property into a building-as-a-service in which tenants thrive.
I am afraid the app won’t be downloaded by many users. How do you ensure people learn about Spaceflow?
It all starts with marketing. We provide all clients a marketing kit to help spread awareness onsite. Using a number of methods is often the most effective, so we also recommend leveraging your resident happiness/onboarding managers to have them spread the word about Spaceflow.
In addition to this, we recommend using an email campaign as well as social media and other online channels you currently use to communicate with your tenants in order to have the widest possible reach.
We will also help set up a strategy for a launch event to kick-start your community in the most engaging way possible to introduce the full potential of the Spaceflow platform.
In addition to this, we recommend using an email campaign as well as social media and other online channels you currently use to communicate with your tenants in order to have the widest possible reach.
We will also help set up a strategy for a launch event to kick-start your community in the most engaging way possible to introduce the full potential of the Spaceflow platform.
Can we have our own branding featured?
Branding is indeed an important part of property marketing. Your brand starts with your logo and your colors, so lead with that! Spaceflow can provide you with a fully customized platform with your brand identity (color skin of the app interface, user home screen icon with your brand logo). Contact us for pricing information.
What is the implementation process?
We use an easy process that typically looks something like this and can take anywhere from 1 week to 3 months based on your capacity and readiness to launch:
1. Uncovering your needs
2. Integrations, feature requests or other requests are solved
3. Building profile set-up
4. Content is filled in
5. Marketing campaign is sent out
6. Go live to your tenants!
We start off by uncovering your needs, set expectations, and plan for the rollout during a kick-off call with your whole project team. Once we are all on the same page on how we can make sure you get the most out of the platform, it’s time to set up your first building profile/s with Spaceflow. Content is filled in the app and marketed by you, but we are here to support. And finally, the platform is ready for your occupiers to sign up.
1. Uncovering your needs
2. Integrations, feature requests or other requests are solved
3. Building profile set-up
4. Content is filled in
5. Marketing campaign is sent out
6. Go live to your tenants!
We start off by uncovering your needs, set expectations, and plan for the rollout during a kick-off call with your whole project team. Once we are all on the same page on how we can make sure you get the most out of the platform, it’s time to set up your first building profile/s with Spaceflow. Content is filled in the app and marketed by you, but we are here to support. And finally, the platform is ready for your occupiers to sign up.
Costs
Are there additional costs from 3rd parties when we use your platform with integrated hardware, such as smart locks or ESG sensors?
There are no hidden fees on the Spaceflow side – all available 3rd party integrations are included and available according to the selected plan.
Third-party fees may be incurred based on their business model (sensors, SW license, or whatever the implementation is).
Third-party fees may be incurred based on their business model (sensors, SW license, or whatever the implementation is).
Is there any implementation cost?
No. Our SaaS modular platform is developed to be easily configurable by our clients with Spaceflow customer success management support.
Are there any maintenance costs?
No, everything is included in the license fee.
What are your support hours?
We believe in the power of human touch. Our dedicated support team is on duty within business hours in the CET timezone and trained to provide efficient responses to incidents including security and availability issues.
Security and compliance
Who owns the data?
The client of the Spaceflow platform owns the data. Spaceflow acts as a processor and uses all of its security and privacy measures to protect the data.
Is Spaceflow GDPR compliant?
Spaceflow is fully compliant with GDPR. Our platform runs on Google Cloud and as such leverages industry-leading security practices to keep information secure. All data related to the use of our software is stored on servers located in the European Union and administered by Spaceflow.
How and where is your SaaS hosted?
The Spaceflow platform runs on Google Cloud and leverages modern technologies and industry standards to keep your data secure. All the data are hosted within the EU.
User activity
Is there a limit on the number of users?
The sky is the limit. We don’t charge per user, instead the maximum number of occupiers using the app is our common goal.
Who can comment on the in-app posts? How can we moderate the content?
For maximum engagement, we recommend that end-users be able to comment on your post, so they can ask questions or send tips; however, you can turn off commenting.
Are all occupiers able to report issues within the property? Can we turn it off?
Yes, in the default settings all users are able to send tips or report issues. You can turn this module off.
Other
Do we need to fill in the information on the service providers and retailers ourselves or can they do it?
Either is possible. We recommend inviting service providers from your property and nearby so they can edit their information and promote their services.
