Juli Living Empowers Its Customer Journey With Spaceflow's Tenant Experience Platform

4 minutes read

Spaceflow’s mission is to enable better life in buildings by connecting properties with their occupiers, globally. For that, we need innovative, change-making real estate companies like Juli Living by NREP. 

Juli Living, the residential platform of the urban investor NREP, announces a comprehensive collaboration with Spaceflow, introducing Spaceflow's digital customer experience platform to its +50-asset portfolio in Denmark. 

Spaceflow's app will build a digital bridge between Juli Living's customers and buildings, bringing connection to the amenities, services, and loyalty living in and around the assets. 

Spaceflow's digital tenant experience solution will enable customers to create a sense of loyalty living and neighbourhood, engage with each other proactively and participate in the common agenda of customer-centric sustainability that is rooted in NREP’s value proposition. 

The goal of the collaboration is to digitise Juli Living's customer journey, bring a self-service approach to daily building tasks and optimise their customer-facing operations. The solution will allow Juli Living's customer service team to share general and location-specific information with customers and address demands and requests from a single platform that is fully integrated into Juli Living's digital infrastructure. 

“We believe that through the comprehensive product launch with Spaceflow, we will be able to boost our customers' awareness towards sustainability. Through the app, we will enable customer connectivity, social interactions, accessibility to local partnerships, quick access to key property info and much more. Furthermore, we will use the app to drive climate action together with our customers e.g. through energy-saving tips & tricks and monetization on energy consumption via the smart metering function of the app,” says Morten Meincke Nielsen from NREP. 

Having started with a pilot project in Denmark in 2021, the collaboration will continue with the launch of the white label Spaceflow app at the UN17 Village and other properties being rolled out in 2023 and onwards.

Since its founding in 2016, Spaceflow has spread to four continents and is now present in 14 countries with a strong footprint in Denmark and Scandinavia in general. 

“The Danish property community is heavily focused on innovation and sustainability. NREP is in the forefront of some of the greatest efforts being made for that purpose. The continuation of this established cooperation between NREP and Spaceflow will bring inspiration to the transformation of real estate from a space-to-rent business to a space-as-a-service business,” concludes Lukas Balik, CEO at Spaceflow. 

26. January 2023
4 minutes read


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